HUDlite-server is crap

HUDlite-server, part of HULite which is a tool to monitor and manage queues and agents in a Asterisk based callcenter, is pure crap. It’s a perl-thing but closed source 8with perl2exe) which simply doesn’t work if not installed by default in a Trixbox environment. There is only an RPM for CentOS available to download (after you manage to pass the broken link they have on their website), which doesn’t even correct RPMs dependencies in it!! It requires for example perl-POE but it doesn’t complain at install time, it only throws you an error the first time you try to execute it manually (because the init.d script has a faboulos 2> /dev/null…. are you idiot or what?). Then, after you have fullfilled all the dependency, it silently dies after a few seconds, and all you can find out from a strace is

rt_sigaction(SIGHUP, {SIG_DFL}, NULL, 8) = 0
rt_sigaction(SIGINT, {SIG_DFL}, NULL, 8) = 0
rt_sigaction(SIGQUIT, {SIG_DFL}, NULL, 8) = 0
stat64("/usr/lib/libtb.so", 0x813b428) = -1 ENOENT (No such file or directory)
open("/usr/lib/libtb.so", O_RDONLY|O_LARGEFILE) = -1 ENOENT (No such file or directory)
stat64("/var/adm/bin/astwatch.pl", 0x813b428) = -1 ENOENT (No such file or directory)
pipe([3, 4]) = 0
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x5f8708) = 3555
close(4) = 0
rt_sigaction(SIGINT, {SIG_IGN}, {SIG_DFL}, 8) = 0
rt_sigaction(SIGQUIT, {SIG_IGN}, {SIG_DFL}, 8) = 0
waitpid(3555, [{WIFEXITED(s) && WEXITSTATUS(s) == 0}], 0) = 3555
--- SIGCHLD (Child exited) @ 0 (0) ---
rt_sigaction(SIGINT, {SIG_DFL}, NULL, 8) = 0
rt_sigaction(SIGQUIT, {SIG_DFL}, NULL, 8) = 0
read(3, "", 4) = 0
close(3) = 0
clone(child_stack=0, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x5f8708) = 3557
unlink("/tmp/p2xtmp-3549/Util.so") = 0

where the only useful piece of information is this libtb.so and astwatch.pl missing, but I have really no clue (after 1+ hour spent googling) where to find them and if they will solve my problem. So…

rpm -e hudlite-server

and I don’t want to see anymore this crap in my life. Fonality: you sucks, you have no clue about what this open-source thing is and how to have a growing community of happy users. All you want to do is suck milk from your customer with minimal effort.

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6 thoughts on “HUDlite-server is crap

  1. nicely put. i too experienced the same issues. there is another alternative out there – the name fails me right now and is free as well for up to 10? 25? concurrent calls.

    regards.

  2. Another tool I found was iSymphony, which is a server-client solution completely written in Java, it’s way easier to setup and make it work with an external Asterisk server but is limited to 5 users I think in non commercial edition.

    In the end, we are fixing/adapting the latest Flash Operator Panel snapshot, I’ll hope I can release the patch set when it will be functional

  3. TOTALLY agree with you. Too bad that HUD it’s one of the easiest and cheapest solutions… if ONLY the FOP worked well…

  4. Definitely agree !
    The non Open Source softwares in the universe of Open Telephony are so… beurk !
    To shame. HUD could be a good soft… but it is’nt !

  5. hudlite drops is not reliable, it constantly drops parked calls. We had to cough up dough to buy new phones that support sla and bla since it became such a problem. No more hud for us. Oh yeah, hud lite sure looks cool anon, but if you were really using it for something other than you home telephone you would see its crap.

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